We will use SF Express or EMS for delivery, and areas that cannot be delivered will use other courier delivery.



Logistics inquiry



Please log in to the official website with the account that you placed the order to check the order status in the personal center; or call customer service 400-668-9229 for inquiries.



Receipt notice



The goods we send out are precious electronic products. When the goods are delivered, you must sign for them and check the integrity of the goods on the spot.



common problem



Q: Is the product free shipping?

Answer: Free shipping is available for purchases over 199 yuan on IMASK's official website, and 20 yuan for each order for purchases under 199 yuan.



Q: Will the invoice be delivered with the product?

A: The invoice will be issued after you confirm the receipt, and the order will be issued for you after the order is completed; the VAT invoice (paper) will be received after you confirm the receipt, and will be delivered about two weeks after the order is completed.



Q: What if the item is lost or damaged during delivery?

A: If there is a problem with the product during transportation, we will directly contact the carrier to solve the problem as soon as possible, and minimize the inconvenience caused to you. We will replace the product when it is needed. If you find that the product is damaged or missing at the time of receipt, it is recommended to reject it, and please call customer service: 400-668-9229.